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Some of the problems that you may find when its time to ship your vehicle is pickup / drop off schedules, price, off route transport, and communications. When a transport truck is traveling hundreds of miles it is very hard to set a exact time for pickup / drop off. It takes the smallest problem to throw everything off. A flat tire, mechanical issue, or traffic jam can throw off a scheduled pickup easily.
Another problem that may occur is when you are going through an Auto Transport Broker. Your auto load may be posted on an industry auto load board at a low price, causing very few inquires from in-route transport companies. For instance, you may be $ quoted 650 to move your car from Miami to New York. The average Auto Broker charges a fee of $ 150-200 +, which is the deposit. Once this fee is taken out of the total transport cost, it is now an under industry standard paying load. However, sooner or later, a desperate truck driver or company may pick up your auto load, but by that time you have already been inconvenienced.
Another problem that can occur is bad communications between the broker, truck driver or shipper. When using an Auto Transport Broker to handle your vehicle shipping, the communication lines must run through 3 parties. Too many people involved causes misunderstandings, which leads to an array of problems. The biggest problem is when the in-route trucking company can not reach the contact person at the pickup location or they might need new information from the broker to pickup your vehicle. A transport truck makes money when it's moving only, so any hold up on the pickup can cause them to scratch your vehicle off their list. Once you are off their list, the broker will need to find a new transport truck to pick up your vehicle. In addition, if this scenario happens to fall on a weekend, pickup will be delayed by at least 3 days or more. Plus, if your vehicle shipment's origin is in an off route location, it can greatly prolong finding another in-route transport company. So it is important that you or the Auto Broker keep good communication with the truck driver at all times.
The last problem is off route origin and destinations. Transporters make more money when they do not have to travel extra miles between pickups and drop off locations. If your vehicle falls into this category, the price must be adjusted to meet the extra needs of the transport trucks. Almost all these problems can be solved by your awareness and dealing directly with the transport truck.
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Source: http://ezinearticles.com/?Auto-Transport—Problems-and-Solutions&id=2609557
