I want to talk a little about automotive diagnostic costs and how they get passed on to the average consumer along with the reasons behind this. The inner workings of Automotive service centers are very similar in some aspects and very different in others. Some service centers really try to give the best customer service available while others will charge you for every bit of time that they can scrape up and not even look back. 


    

  • Not all Automotive diagnostic strategies are equal. 



    The truth about diagnostics is that technicians will not always treat them the same way. There are always different points of view and unfortunately just because you recover a certain fault code, the part it points to may not in fact be the failed part. The technician will use his own experiences to diagnose the problem and not necessarily the "text- book" method depending upon the skill set of the tech. 


      

    • Technicians need to feed their families. 



      The technician, like anyone else, needs to feed his family and in the automated service profession the techs are paid by the book hour. This means that they receive a small amount of time to diagnose the problem and the standard "book" time to replace the part. This is where things tend to go wrong as the technician is forced to "beat the clock" to diagnose and repair your vehicle.