Finding the right employee for any job opening can be a challenge to say the least, and this is no truer than in the insurance industry. With considerations ranging from experience and education to their personal skills, the decisions faced by recruiters and employers can be of critical importance.
When hiring employees for insurance industry jobs it is important to take many factors into account. Summarized, these factors include:
1. Education & Certification
2. Experience
3. Personal Skills
Education & Certification
Obviously one of the first criteria you will be looking for in a candidate will be their education. Whether the employee is applying for a one of your insurance sales jobs, customer service, risk management or some other position you will want to make sure that their education matches the criteria of the job. With this in mind an employer will often find him/herself in a position when multiple candidates are well educated and/or certified. While it may take additional time, looking into the schools themselves may yield significant differences.
A certificate from the “University of Phoenix Online” is worth significantly less than the same certificate from an accredited educational institution but unless you look into the credentials you may be tempted to consider them all equal.
While education cannot be considered the end-all-be-all of hiring any qualified candidate, a solid education from an accredited institution reflects more than a knowledge of the industry – it also reflects the job applicant’s ability to write and present ideas clearly and also to stick with something they have started.
And isn’t that a key feature in a candidate, whether the education is necessary in their job function or not?
Experience
This is perhaps the most important factor in filling jobs in the insurance industry (or any industry for that matter). What you should be reading into their experience is not simply the number of years they have worked in the same or similar roles however. While experience in a specific field lends itself to a strong understanding of the ins-and-outs of it can also have its downside that must be taken into account.
The value of experience in the insurance industry comes primarily from the reduced training that will be necessary to get the employee functioning. Knowing how to perform a specific function, especially a complex function such as risk management or loss control, can save a company countless dollars in training.
The downside in experience that must be considered is that an employee may not fully understand the processes and procedures unique to your insurance company. No two companies perform all their tasks the same way and an employee who has performed a specific role for one company may assume (incorrectly) that you do or should do it the same way. This can lead to bottlenecks and sometimes even conflict.
An additional drawback to experience that must be addressed when filling insurance jobs is the knowledge that the prospective employee has worked in insurance industry jobs and has chosen to leave an employer. The last thing you want is to fill one of your vacant jobs with an employee who has a history of leaving related positions.
Both of these drawbacks can be addressed with a few simple questions of the employee and to past employers.
Personal Skills
Personal skills are arguably one of the most important criteria when filling insurance industry jobs. While the importance of personal skill is obvious when hiring for insurance agent jobs, these skills are equally important when considering employees for administration and more technical positions as well. While these people may not necessary be dealing with the public on a regular basis they will play a key roll in developing a productive work environment.
Although the primary objective in any businesses is to insure profitability, developing an enjoyable work environment in which the various parties can communicate leads to new ideas, higher productivity due to a willingness of all employees to work together, and perhaps most importantly – a lower employee turnover rate.
For some insurance jobs, personal skills are more important than others however for every position they should be considered. You may even want to consider having the current staff who will be working closely with the new employee meet during the interview process and provide feedback. If your staff work well together their productivity will naturally increase.
Conclusion
While every company and position within that company is different, as long as the above three areas are considered when hiring for any of the various insurance industry jobs available, you as the employer are far more likely to foster a positive, productive and in the end, more profitable company. You will end up with a staff that is properly educated, has good experience if applicable, and works well together. Like any well-oiled machine – this is the recipe for success when filling insurance related jobs.
