What is a Salesforce Lightning Dialer? In this article, you’ll learn the basics of this tool, including its benefits and cost. We’ll also discuss the features and benefits and how to configure the device. Finally, to make the decision easier, we’ve outlined some of the essential points of this tool.
Features
Regarding customer service, the Salesforce Lightning Dialer is a game-changer. By automating inbound calls, this automated assistant helps your sales representatives improve their connect ratio. Click on the lead or contact number, and the Dialer will begin dialing automatically. Unlike competitors with clickable links and contacts, it records every call with complete details, including the name and phone number of the person on the other end. With this Dialer, customer service representatives can spend more time doing other tasks rather than logging calls.
One of the most significant advantages of this system is its simplicity. It makes it easy to set up and use and saves your staff time with advanced features like call recording and prerecorded voicemail messages. It also offers caller activity logs that you can use to track performance. Lightning Dialer is also easy to use and offers options for both inbound and outbound calls. Unfortunately, it also does not support Communities, which means you cannot use it to take phone calls from your community.
Benefits
A sales team can benefit from using the Salesforce Lightning Dialer to automate their outbound calling process. The tool is designed to store caller history and multiple prerecorded voice messages. This allows sales reps to quickly and efficiently engage with various customer types and increase the connect ratio. Additionally, this tool automates call logging and recording, freeing your sales team to focus on other tasks.
The Dialer has several benefits. Not only does it allow you to call customers, but it also lets you take detailed notes and view all previous interactions. It also tracks contacts’ requests so that you can follow up with them later. When a customer requests, you can track this in your Dialer to quickly respond to them. This integration is also mobile-friendly. If your phone system supports it, you can integrate your Salesforce CRM with Dialpad to start automating your calls. You can also learn more through visiting websites like the salesforce lightning dialer reviews and pricing 2022 – PhoneBurner.
Configuration
The Salesforce Lightning Dialer is an automated calling assistant for sales reps. The Dialer loads a list of contacts and leads and automatically begins dialing once a user clicks a phone number. Compared to other calling automation solutions, this feature outperforms those that use clickable links or contacts. Moreover, it automatically logs all the minutes of calls. So whether contact is a lead or a customer, the Dialer will help your sales reps save time by doing their other jobs.
Besides, this feature also supports Call Monitoring. In addition, you can configure Lightning Dialer for your management team by giving them the ‘Access Dialer Monitoring’ permission. This way, you can track the call details and make changes accordingly. Furthermore, when you start a campaign, you can also select the Start Date and End Date and the time range for which you want the Dialer to be enabled. Moreover, you can set up personal voicemail or prioritized call lists.
Cost
The cost of Salesforce Lightning Dialer is dependent upon the usage. It can range from $25 per user, per month, to $15 per user per day. If you use the Dialer on a high volume of calls, you’ll need to purchase blocks of 1,000 minutes. That’s expensive, but it’s well worth the money. This Dialer automates caller activity logging and gives you more time to do other tasks.
It’s easy to set up this Dialer because it supports Android, iOS, and desktop devices. The Dialer is capable of connecting to a list in a single click. It connects to contacts at a rate of one per minute, so make sure to use a headset to avoid missing a call. Another feature is that it’s possible to edit the contact or lead record in real-time. This helps you stay up to date with CRM data.