Are you looking to hire IT support for your medical clinic, but aren’t quite sure which company to choose?
The right IT support team can help you lower your operational and labor costs, improve your focus on your business, decrease cybersecurity risks, and leverage your business against the competition.
However, to reap all of these benefits, you need to make sure you choose the right medical IT support. Check out this guide to learn how to choose the best medical IT support.
The Right Experience
When hiring an IT support company for your medical clinic, you want to make sure you the company you choose has the right experience. Not only should they be experienced in offering IT support, but they should also have medical-specific experience.
You already know that with HIPAA laws and medical records, your clinic is dealing with extra-sensitive information. The IT company you hire needs to know how to handle everyday security issues as well as ones specifically related to the medical community.
Clear Response Times
Your contact with the IT support company should outline clear guaranteed response times. These are sometimes referred to as service level agreements, or SLAs.
Keep in mind that SLAs refer to when the IT team will start addressing your issue, not necessarily how long it will take for the issue to be resolved. If an IT company can’t fix an issue within a certain timeframe, then that’s a red flag.
You also want to look for a medical IT company with a proactive management style.
Some IT companies work on a break-fix model. This means that if your printer breaks down, you’ll issue a ticket and your IT support company will come to fix it. While there’s nothing wrong with issuing tickets of this nature, you ideally want to find an IT company that can proactively manage your network to reduce the number of break-fix tickets that need to be issued.
The IT company you hire should monitor your network for outages, help increase team productivity, and reduce downtime. The best IT support for medical practices will meet with you to discuss your business goals and create a technology plan that aligns with your goals.
Can Support Your Servers/Workstations
Last but not least, you want to make sure you choose an IT company that can support your servers and workstations.
If your servers and workstations run on something other than Windows (such as Linux or Mac OS), then you need to make sure you hire a company that has experience with these systems. Otherwise, you’ll have to go through the hassle of switching infrastructures.
Are You Ready to Hire a Medical IT Company?
Now that you know what to look for in a medical IT company, it’s time to begin your research. Making use of these tips will help ensure that you find the best IT company to support your medical clinic.
Be sure to check back in with our blog for more tips and tricks on growing your medical clinic.