Step 1 – Google


If you are encountering a problem, odds are the answer can be found using a search engine. Start here first!

Step 2 – Look for Clues on the Device Itself

Many smart devices will have flashing lights or other indicators when something goes wrong. This can provide clues to what is going on.

Step 3 – Check the App for the Device

Most smart devices have a corresponding app for a smart phone. This app can usually detect when the device is malfunctioning and give you tips to restore functionality.

Step 4 – Turn It Off and On Again

Yes, this may seem cliché, but turning your device off and on again may fix the issue! It only takes a minute or two, so you might as well give it a try.

Step 5 – Check the Power Source

If your smart device would not turn off and on, there’s probably something wrong with the power source. Make sure the device is really getting power, either from a battery or power cord.

Step 6 – Dig Out the Instruction Manual

If you still have the instruction manual for the product, now would be a good time to get it out. There’s usually a helpful troubleshooting section near the back. The instruction manual will contain information on how to reset the device, too.

Step 7 – Check your Wi-Fi Connection

If your device connects to Wi-Fi, make sure your Wi-Fi router is working. You can easily test this by seeing if other devices connect to the Wi-Fi. Try going to some different websites as a test. If your Wi-Fi isn’t working, try unplugging the router and plugging it back in.

If that doesn’t help, connect your computer to the wall with an ethernet cord. If you still can’t access the internet through the ethernet cord, contact your internet service provider.

Step 8 – Reset the Device

If nothing has worked, you can try to reset the device back to factory default settings.

Caution! This will remove all your settings and should only be done as a last resort. You will need to go through the device set up process all over again.

If you have the instruction manual, it should say how to reset the device. If you don’t have the instruction manual, search the internet for the factory reset process.

Step 9 – Contact the Experts

If you have tried every single one of these steps to no avail, it’s time to bring in the experts. There may be a hardware issue with your smart device. Check the device manufacturer’s website for help with warranties and repairs.