How to fix Gsuite “Device Policy Alert” issue in mobile devices

Issue: You might get a popup when you try to open your G Suite/Google Workspace account or while opening Google Classroom app from your mobile device which says “Device Policy Alert Your org requires you to set a passcode on this device to access this account. Please set a passcode and try again” as shown below

Reason: Your Google Workspace admin blocked access to your organization accounts if your mobile device does not have a passcode for lock screen.

How to Fix Device Policy Alert

For iOS Users: Try adding a passcode for your lock screen. To add a passcode, go to Settings > Face ID & Passcode. On earlier iPhone models, go to Touch ID & Passcode. On devices without Touch ID, go to Settings > Passcode. Turn Passcode toggle to On. If this does not fix the issue, contact your organization’s admin

For Android Users:

1. Tap Settings from your devices apps menu
2. Tap on Security (or Security and Screen Lock), this is usually located under the Personal section
3. Under the Screen Security section tap Screen lock

Disable Password Requirement

For Organization Admin: You can disable the password requirements so that your users can access their account without a passcode to their device. To disable password requirements, you can follow the given steps

1. Login using admin account at https://admin.google.com
2. Go to Devices -> Mobile and endpoints -> Settings -> Universal settings and click on General
3. Click on “Password Requirements”
4. Turn off “Require users to set a password”
5. Click Save